ISCG

Information Systems Consulting Group

ISCG: Information Systems Consulting Group.

About Us

At ISCG, we provide network development and application hosting solutions for companies worldwide. From the design, development and implementation of LAN and WAN networks to comprehensive hosting services through our multi-homed network, we have the experience your company needs.

Our clients, small businesses and Fortune 500 companies alike, look to us to overcome the everyday challenges of keeping their technology working for them. We look forward to bringing our level of service to your company.

Facility

Data Center

24/7 Network Operations Center. ISCG can identify, resolve and even prevent problems before they impact your business.

Multiple Tier 1 Connections. ISCG connections ensure that data reaches the end user in the fastest, most efficient manner possible.

BGP4 Routing. Border Gate Protocol (BGP4) delivers best-case routing, ensuring that data can be routed even in the event of a router failure.

Low Bandwidth Utilization. The ISCG Network currently has plenty of excess capacity, even during peak hours, so we can accommodate even the largest spikes in traffic.

Network Quality. ISCG uses only equipment from the industry leaders in Network Systems to ensure uptime and eliminate any single point of failure, and our redundant high-speed connections provide fast, reliable connectivity.

Network Uptime Guarantee. ISCG guarantees that the network will be available 99.999% of the time in a given month, excluding scheduled maintenance. ISCG will refund the customer 5% of the monthly fee per additional 30 minutes downtime (up to 50% of customer's monthly fee).

Server Hardware Guarantee. ISCG guarantees the functioning of all leased hardware components and will replace any failed component at no cost to the customer. In the event that it takes us more than 2 hours to replace faulty hardware, ISCG will refund the customer 5% of the monthly fee per additional hour of down time (up to 100% of customer's monthly fee).

Detailed Web Traffic Reporting. Get real-time analysis of your web site traffic, plus customized reports and analysis to provide you with the traffic information that helps you manage your online presence.

Conditioned Power. Even in the unlikely event of a total power outage, the ISCG data center can deliver uninterrupted service, so your site experiences zero downtime.

Physical Security. The data center is a controlled area, physically isolated from everyone except ISCG Level 3 Technicians. Public access is strictly forbidden, so you can rest assured that your data remains secure.

 

Key Staff

Our seasoned staff consists of senior-level engineers and technicians who honed their skills working in technology, communications, multimedia and service environments in private corporations and the U.S. military.

David Lewis

President & Director of Network Operations

Experience: 20+ years

Proficiencies: Network typology, including workstation deployment, server and network services deployment, switching, routing and server level services on TCP/IP networks.

Certifications: Microsoft MCP, MCSE+Internet; Cisco CCNA, Astaro Certification.

Jeff Lewis

Project Director

Experience: 20+ years

Proficiencies: WAN/LAN, eCommerce software applications and Microsoft operating systems. Configuration and maintenance of various IBM, Hewlett-Packard, Dell and Cisco network platforms.

Certifications: Microsoft MCSE, MCP and MCP+I; and Hewlett Packard MPE/IX OS.

Aaron Essig

Lead Technician

Experience: 10+ years

Proficiencies: Desktop and network support. Troubleshooting hardware. Citrix.

Certifications: MCSE-certified through Microsoft on Windows 2000 & 2003, and MCSA on Windows 2000 & 2003, Astaro Certification.

Support

Tech Support with a Human Touch.

When you partner with ISCG, you’re not only getting cutting-edge technology. You’re also getting 24/7 access to certified professionals who are there to assist you right away. Contact us during business hours (9:00 a.m. to 5:00 p.m. Eastern Time) and someone will be with you immediately. After hours, our answering service will dispatch someone to assist you without delay. No outsourced third parties, no hours spent on hold. Because we know that when it comes your business, time off-line is time lost.

Support Options

Existing customers can log in to the Support Center management console at the top of the screen to take advantage of the following support options:

  • Request a remote Support Session with an ISCG technician. Allows ISCG technician to view your computer screen and examine your computer for problems.
  • Raise a ticket/request to the Helpdesk. An ISCG technician will contact you shortly.
  • Email Support
  • Contact us by phone at 419.244.4160.

Our Partners

Changing the way we work, live, play and learn.

Delivering technology solutions that help customers do more.

Website and app design and development, motion graphics, branding, graphic and print design, social media marketing and more.

Helping businesses automate processes, make profitable decisions, and accelerate growth.

 

The leader in advanced featured load balancers and application delivery controllers for medium and small enterprise.

Your network is your business. Protect it against threats like spyware, viruses and hackers.